FAQ

Music Hall
Shows/Tickets/Seating

Music Hall

FAQ
Where can I buy tickets to a show?
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Tickets are available online by clicking here (www.houseofblues.com/chicago). You can also purchase tickets in person at the Box Office. Box Office hours are 10AM - 5PM - 7 days a week.

How do I make a special needs request?
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Please call us for all special needs accommodations at 312-923-2001, then press 1 for the Box Office.

How do I find the concert or event calendar?
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 The event calendar is available online by clicking here.


What are the age restrictions?
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For an all-ages show, guests of all ages are welcome with an admission ticket. Children ages 12 and under must be accompanied by an adult.

Other shows may have an age restriction of 17 , 18 or 21 . Age restricted shows will be notated when purchasing tickets. Please review or inquire about any age restrictions prior to purchasing tickets.

How do I get VIP tickets or upgraded seating?
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HOB has some of the best ways to view a show in the city! Whether it’s a table or an Opera Box, we’ve got you covered! For VIP ticket or upgraded seating inquires, click here.

Can I upgrade my tickets on the day of the event?
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Absolutely! As long as there are still VIP areas available. If you are interested in upgrading your tickets on the day of the event, click here.

If you are already at the venue, please stop by the Box Office or ask any staff member for assistance.

How is your Music Hall set up?
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The Music Hall is General Admission Standing Room Only. We are built for dancing and rocking out! That means there is no seat to go along with your ticket despite those pesky little numbers that may be printed on it.

For those of you looking to upgrade your experience, we do have some VIP Seating options including stools, tables, and opera boxes. For more information regarding these VIP areas, please contact us here.

How can I get early entry into the show?
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Have you heard of PASS THE LINE?

For most shows, you can make a purchase of $20 or more per person in the House of Blues Restaurant & Bar or at the Gear Shop on the day of show. This pass will give you priority entrance into the show before the general public. You can either purchase PTL in advance or just come on in before the show and grab a meal or souvenir and your receipt will be your pass!

To make reservations at House of Blues Restaurant & Bar, click here.

To browse our rockin’ gear, click here.

Do you allow re-entry into the show?
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No, there is no re-entry. But why would you want to leave? The show will be great!!

My tickets are at will call. How & when can I pick up my tickets?
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If you bought your tickets through Live Nation or Ticketmaster, you can pick up those tickets at the Box Office any time its open.

If you bought your tickets through Groupon or Goldstar, your tickets will be available approximately 2 hours before doors on the DAY OF SHOW ONLY.

You will need a valid photo ID and the credit card used for purchase.

The Box Office is open every day from 10AM – 5PM and stays open through intermission on show nights.

I forgot to print my tickets; can you scan them from my Smartphone?
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Yes, it’s 2017! Make sure you have a full charge when you leave the house!!

Will I pay any fees if I purchase tickets in person at the Box Office?
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Yes, there is a minimal service fee per ticket. (lower than online!)

The show I bought tickets for got cancelled. How do I get my money back?
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Tickets for cancelled shows can be refunded at the point of purchase. If you purchased tickets online through LiveNation.com or Ticketmaster.com, your refund will automatically be processed in 3-5 business days. If you don’t get that refund automatically, give us a call at 312-923-2000.

What is not allowed to enter the venue?
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(Keep in mind priority number 1 is to HAVE FUN!  Just please do it without the items listed below)

  • No guns, knives, weapons, pepper spray, projectiles of any kind, or any other item that could be used to inflict harm.
  • Replicas of any type of weapon are NOT permitted
  • No drugs, drug paraphernalia or illegal substances of any kind
  • No outside food or drinks 
  • No personal video cameras, Go-Pros, selfie sticks, drones, masks or laser pointers. 
  • No professional audio, video, or audio recording equipment - (including detachable lenses, tripods, zooms or commercial use rigs) 
  • No unsealed liquids or gels of any kind 
  • No jewelry or clothing that could inflict harm
  • No large bags over (10” x 10”), backpacks, Camelbacks or Bota bags
  • No stuffed animals or toys of any kind

This list of prohibited items is subject to change at the discretion of venue management. Please click here for more details.

Can you smoke in the Music Hall?
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Smoking of any kind is not permitted in the venue. This also includes vape cigarettes.

Are food and beverage available for purchase during a show?
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Of course!! We have a variety of food & beverage options available for purchase, including local craft beers, tasty bites and a full bar available during shows

Where can we eat before the show?
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Well, House of Blues Restaurant & Bar of course!!! Our Restaurant & Bar also features live music every night! It’s a great way to pre-game before the show!

To make reservations or to view the menu, click here or by calling 312-923-2007.

For most shows, by spending $20 in the restaurant, you can receive a Pass the Line voucher that will give you priority entrance into the show before the general public. Way better than standing in line!

For a more upscale option, join us in Foundation Room for dinner and drinks. To make reservations or to view the menu, click here  or by calling us at 312-923-7050 or 312-923-2035 after 6PM.

Restaurant & Bar

FAQ
What are your restaurant hours?
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Monday-Wednesday 11:30am-12:00am

Thursday-Saturday 11:30am-1:30am

Sunday 4:00pm-12:00am

We have LIVE MUSIC starting at 5:00PM Monday thru Friday and 6:30PM on Saturday & Sunday!

What time is Happy Hour?
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Happy Hour is Monday-Friday 3:00pm-6:00pm. Don’t forget that LIVE MUSIC starting at 5PM! Join us for daily features, drink specials, & food specials! To make reservations or to view the menu, click here or by calling us at 312-923-2007.

Foundation Room

FAQ
What is the Foundation Room VIP Club?
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With Foundation Room VIP Club at House of Blues, you have the ultimate key to the House for total entertainment and nightlife. First priority for concert tickets, premium perks from entry to encore, member-only events and access to electric nightlife in Foundation Room.

Check out some of the exclusive VIP Club benefits:

  • Advanced ticketing notification and purchase privileges
  • Premium seating for favorite concerts
  • Personalized Concierge to customize your HOB experience
  • Pre-show performances and artist meet-n-greets
  • After-hours party perks and member-only events in Foundation Room
  • Elite status savings on dining, drinks and bottle service throughout the venue

For more information on how to become a member click here!

General Venue

FAQ
What is the address?
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329 North Dearborn St. Chicago, IL 60654

We are located at Marina City, between Dearborn and State Streets, just north of Wacker Drive and the Chicago River. We are also very accessible via public transportation. For details click here.

Where do I park?
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There’s several parking options which can be pre-purchased here.

Can I rent House of Blues for a private event?
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Yes, you can absolutely make our House, your HOUSE! Our incredible space is the perfect location to host your next corporate event, private concert, social gathering, wedding, reception or private dinner. For more information, please call us at 312-923-2044 or click here.

Where is the lost and found?
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If you had so much fun that you lost something during your time with us, please click here.

Do you have an ATM?
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We have TWO!!! One is located in the lobby across from the Box Office. The other is located on the first floor of the Music Hall.

Didn’t find the answer you were looking for?
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Just ask us here and we’ll get back to you right away!

Our Sponsors
November 07, 2015
Jelly of the Month Club
Time: 2:30 PM
$10.00
Artist(s) At This Event:
Jelly Of The Month Club