ANAHEIM

FAQ

COVID-19 Testing or Vaccination

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We’re committed to doing everything we can to ensure we can continue bringing amazing live concerts to fans. Prior to entry into House of Blues, ALL shows in the music hall* will require attendees to provide proof of a negative COVID-19 test result within 72 hours of the event OR full COVID-19 vaccination (at least two weeks after final dose). Proof must be a PRINTED copy of a negative test result or vaccination, or the original vaccination card.

*That 1 Guy in The Parish on September 24th will not require proof of vaccination or a negative test.

Note: requirements and venue protocols, such as testing and vaccination are subject to change, so be sure to check back closer to your event date for the latest information.

FAQ

What kind of COVID-19 test is considered a diagnostic test?

A PCR or antigen COVID-19 test will be accepted - please be sure to bring printed proof of your negative test result, dated and time-stamped.

To find a testing site near you, click here.

Will at home COVID-19 tests be accepted?

At-home covid test results will only be accepted if there is a link to results you can print from a medical platform.

I have received my first COVID-19 vaccination dose, will my first dose vaccination card be accepted at entry?

Proof of full vaccination requires the last vaccination dose to be administered at least two weeks prior to the event date. If your dose is from a vaccine series that requires two doses, full vaccination status requirement would be met only 14 days after the second dose. For those guests who have only received the first of two doses, proof of a negative COVID-19 diagnostic test will be required, and taken within 72 hours prior to the event date.

How soon to the event date should I take a COVID-19 diagnostic test?

For events that require proof of a negative COVID-19 diagnostic test, most events are requiring the test to be taken within 72 hours prior to the event date. Check the event details page for Health Check requirements for your specific event.

A member of our group is under 12 years of age and is ineligible for vaccination, can he/she still attend an event requiring vaccination?

When an event requires proof of a negative COVID-19 test or proof of vaccination, any unvaccinated fans under 12 years of age will be required to provide printed proof of a negative COVID-19 diagnostic test taken within 72 hours prior to entering the venue.

I am ineligible for vaccination due to underlying health conditions, am I still able to attend my event?

When an event requires proof of a negative COVID-19 test or proof of vaccination, unvaccinated fans with a valid medical restriction will be required to provide printed proof of a negative COVID-19 diagnostic test prior to entering the venue.

Will I have to wear a mask?

Face coverings are strongly recommended for fans who are not fully vaccinated, unless actively eating or drinking, per CDC guidelines.

Bag Policy

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To reduce staff contact with guest belongings, we have implemented the following bag policy: we will allow clear plastic, vinyl, or PVC tote bags no larger than 12"x6"x12" and/or small clutch bags (4.5"x6.5" - do not need to be clear). 

Box Office Hours

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Our box office is open Thursdays and Fridays from 10am-6pm and starting at 10am on show days. 

If you’d like to purchase tickets, please visit us at www.livenation.com. If you’re looking to obtain a refund for a show that was either canceled, postponed or rescheduled, please visit us at www.livenation.com/refund for more information.  We look forward to seeing you at our next show at House of Blues!

What are your hours of operation?

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Our Restaurant & Bar is open Wednesday-Saturday 6PM - Close and on show nights.

Foundation Room is open Thursday-Sunday 6 PM-2 AM and on show nights. 

Contact the Restaurant or Box Office at (714) 778-2583 for more information.

How can we make dinner reservations in the House of Blues Restaurant & Bar?

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Guests can make reservations through houseofblues.com, opentable.com, or the OpenTable app. 

Where do guests park?

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The GardenWalk self-parking structure has two entrances conveniently located on Disney Way and Katella Avenue between Harbor Blvd. and Clementine Street. The venue is easily accessible from any level in the parking garage (including ADA accessibility). Parking is subject to capacity. House of Blues guests will receive validation for the first three (3) hours of their visit. The cost is $3 for each additional hour thereafter. Remember to bring your ticket with you to receive validation. For more information, visit https://anaheimgardenwalk.com/parking

Where can a guest be dropped off at GardenWalk?

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Guest drop off is available at the Valet Circle accessible from the Disney Way entrance.

Will Valet Parking be available?

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Valet parking is not currently available. Foundation Room Members receive 9 hours of complimentary self parking, bring your ticket with you for validation

Where can Guests purchase tickets?

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Tickets can be purchased online via houseofblues.comlivenation.com or ticketmaster.com. Our Box Office is located inside the venue and is open Thursdays & Fridays from 10AM-6PM with extended hours on select show nights. For ADA requests or groups of 20 , contact Box Office Manager Danielle Torres at (714) 778-2583 or DanielleTorres@livenation.com

Are VIP Seat Upgrades available?

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VIP seat upgrades may be available depending on the show. Please contact Lead VIP Host Brittany Funk at brittfunk@livenation.com or (714) 520-2312.

How can I book a party at House of Blues Anaheim?

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We would love to host your next event at House of Blues Anaheim! Please send event inquiries to our Director of Sales, Patty Leemhuis (PattyLeemhuis@LiveNation.com & 714-520-2384) Additional information is available at here.

What is Foundation Room?

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Foundation Room is a VIP Club with membership opportunities that unlock preferred privileges in music, nightlife, dining & mixology. VIP Club Memberships include access to priority ticketing, gold star treatment, insider access and electric nightlife along with reciprocal and everyday benefits like drinks and dining savings at House of Blues Anaheim.

I am a Foundation Room Member in another city. Will I have benefits in the Foundation Room VIP Club at House of Blues Anaheim?
We are excited to show off our new venue to you and your guests! Please check with your local Foundation Room Concierge to see what your level of Membership will unlock at House of Blues Anaheim. For new memberships, please contact VIP Services Director Adriane Tomik at adrianetomik@livenation.com for more information on Foundation Room VIP Club Anaheim.

Where do I find information on an Artist Meet & Greets?

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Please check individual artist fan pages for meet & greet information or visit our website and social media accounts for developments on meet and greet opportunities.

How do I get access to Presale Codes?

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Visit www.houseofblues.com/anaheim and www.livenation.com to sign up for our email newsletters and to receive presale notifications. Citi is the preferred credit card of Live Nation. Fans can visit CitiPrivatePass.com for Ciiti presale information and special offers.

Can a minor attend an 18+ (or 21+) show with a parent or legal guardian?

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No. All guests must meet the minimum age requirement for the show. You must have a valid ID indicating that you meet the minimum age restriction. Any guest without a valid ID will be denied entry without a refund. For all-ages events, all guests under the age of 18 must be accompanied by a parent or guardian. Contact the Box Office for additional details (714) 778-2583.

Is there seating inside the music hall?

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All general admission (GA) tickets are for standing room only. VIP seat upgrades may be available, depending on the show, by contacting the VIP Host Team at (714) 520-2312. We occasionally host shows that have a seated or cabaret floorplan; event specifics will be listed on the House of Blues website, Ticketmaster.com, or you may call our Box Office at (714) 778-2583 for details. ADA accommodations are available upon request.

How do I make ADA Seating Reservations for an Upcoming Concert?

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Please call our Box Office at (714) 778-2583 to arrange ADA seating. A minimum of 24 hours advance notice is preferred. ADA seating reservations do NOT include admission to the hosted shows at our venue. All guests in your party must purchase tickets for admission to your desired show or event.

Are cameras allowed in the venue?

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No professional or HD cameras are allowed in the venue unless you have a media pass. Media passes must be acquired through the artists' management team and approved by House of Blues staff at least 48 hours prior to the show.

What items are NOT allowed inside the venue?

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The following items are NOT permitted to enter the venue:

  • Cameras with detachable lenses, HD cameras, GoPro or iPad products, drones
  • Backpacks, luggage and large/oversized bags or purses (drawstring backpacks are okay)
  • Selfie sticks
  • Vape pens or equipment
  • Helmets
  • Pepper spray
  • Knives, chains, any other weapons (including fake or replica weapons)
  • Pens, sharpies, pencils, highlighters
  • Animals
  • Drugs and alcohol
  • Laser pens and pointers
  • Handouts, stickers or flyers of any kind
  • Masks
  • Other items at management discretion

 

What kind of food do you serve?

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Great food is at the heart of what we do. You'll discover a variety of tastes at House of Blues restaurants. At House of Blues Anaheim Restaurant & Bar, you'll enjoy authentic, Southern-inspired, made from scratch dishes like Jambalaya and Voodoo Shrimp plus some of the tastiest soulful and classic comfort cuisine in town. From big, bountiful salads and sandwiches to signature burgers, steaks and ribs, our menu has something for everyone. Our Foundation Room lounge features a more upscale menu and top-tier drinks offering guests a chance to indulge before, during and after the show. Visit House of Blues Anaheim Restaurant to view our menu or call (714) 778-2583 to make a reservation.

Is prescription medicine allowed inside the venue?

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All prescription medicine needs to be in the original prescription bottle with the name on the medicine label matching the guests ID.

 

I think I lost a personal item at House of Blues Anaheim. How can I find it?

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Any lost items that are found by our team members or turned in by other guests are logged daily. If you believe you’ve left an item behind, please click here to file a claim.

Where should I stay?

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If you are visiting our venue for a concert, our preferred hotel partner is Hilton Anaheim. The hotel is conveniently located 0.5 miles from the venue at 777 Convention Way, Anaheim, CA 92802. Visit Hilton.com for more information.

Didn't find what you were looking for?

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Just ask us here and we’ll get back to you right away!

 

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