Music Hall


What is the bag policy?


The following bag policy is in place: Bags up to 12” x 6” x 12” are allowed in the venue. All bags will be searched prior to entry. Bags that are not clear will be subject to additional search.

Box Office Hours


The box office at House of Blues is only open on show days two hours prior to doors opening, but you can always purchase tickets at www.livenation.com

Where can I buy tickets to a show?


Tickets are available online on our website by clicking here or at LiveNation.com. You can also purchase tickets in person at the Box Office which is only open on show nights two hours prior to doors opening.

How do I find the concert or event calendar?


The event calendar is available online by clicking here.

What are the age restrictions?


For an all-ages show, guests of all ages are welcome with an admission ticket. Children age 12 and under must be accompanied by an adult.

Age restricted shows will be notated when purchasing tickets. Please review or inquire about any age restrictions prior to purchasing tickets

Can I upgrade my tickets on the day of the event?


Absolutely! As long as there are still VIP areas available. If you are interested in upgrading your tickets on the day of the event, click here.

If you are already at the venue, please stop by the Box Office or ask any staff member for assistance.

How is your Music Hall set up?


The Music Hall has a main floor that is General Admission Standing Room Only for most shows unless otherwise noted when purchasing your tickets. We are built for dancing and rocking out! That means there is no seat to go along with your ticket. However, we also have a balcony that offers reserved seating for most shows. If available, this option will be shown when purchasing your tickets.

For those of you looking to upgrade your experience, we do have some VIP Seating options including balcony seating & VIP upgrades for table seating on the main floor. For more information regarding these VIP areas, please contact us here.

Do you allow re-entry into the show?


No, there is no re-entry. But why would you want to leave? The show will be great!!

My tickets are at will call. How & when can I pick up my tickets?


Will call tickets can be picked up on day of show at the Box Office. Box Office opens 2 hours prior to door times. You will need a valid photo ID and the credit card used for purchase.

If you are trying to pick up your tickets in advance, please call the Box Office at 214-978-2583.

Will I pay any fees if I purchase tickets in person at the Box Office?


Yes, there is a minimal service fee per ticket. (lower than online!)

The show I bought tickets for got cancelled. How do I get my money back?


Tickets for cancelled shows can be refunded at the point of purchase. If you purchased tickets online through LiveNation.com or Ticketmaster.com, your refund will automatically be processed in about 30 days.

My ticket location says Cambridge Room at House of Blues. Where do I go?


Enter the main gate by the Box Office.

What is not allowed to enter the venue?


(Keep in mind priority number 1 is to HAVE FUN! Just please do it without the items listed below)

  • No guns, knives, weapons, pepper spray, projectiles of any kind, or any other item that could be used to inflict harm.
  • Replicas of any type of weapon are NOT permitted
  • No drugs, drug paraphernalia or illegal substances of any kind
  • No personal video cameras, Go-Pros, selfie sticks, drones, masks or laser pointers.
  • No professional audio, video, or audio recording equipment - (including detachable lenses, tripods, zooms or commercial use rigs)
  • No unsealed liquids or gels of any kind
  • No jewelry or clothing that could inflict harm
  • No bags that do not adhere to our new clear bag policy: we will allow clear plastic, vinyl or PVC tote bags no larger than 12” x 6” x 12” and/or small clutch bags (4.5”x 6.5”). The small clutch bags do not need to be clear.
  • No Camelbacks or Bota bags
  • No stuffed animals or toys of any kind
  • No Outside Food or Beverages

This list of prohibited items is subject to change at the discretion of venue management. Please click here for more details.

Can you smoke in the Music Hall?


Smoking of any kind is not permitted in the venue. This also includes vape cigarettes. There is a designated area outside for smoking.

Where can we eat before the show?


House of Blues Dallas Restaurant & Bar is temporarily closed for service operations until further notice. In the not so distant future, we look forward to welcoming you back for our made from scratch, Southern-inspired cuisine. While you wait for the Restaurant & Bar to open back up, make sure to check out some live shows in the music hall and Cambridge Room! 

For an upscale selection, join us in Foundation Room for dinner and drinks. To make reservations or to view the menu, click here or by calling us at 214-978-4868.

Are food and beverage available for purchase during a show?


Of course!! We have a variety of food & beverage options available for purchase, including local craft beers, tasty bites and a full bar available during shows.

Foundation Room


What is the Foundation Room VIP Club?


With Foundation Room VIP Club at House of Blues, you have the ultimate key to the House for total entertainment and nightlife. First priority for concert tickets, premium perks from entry to encore, member-only events and access to electric nightlife in Foundation Room.

Check out some of the exclusive VIP Club benefits:

  • Advanced ticketing notification and purchase privileges
  • Premium seating for favorite concerts Personalized Concierge to customize your HOB experience
  • Pre-show performances and artist meet-n-greets
  • After-hours party perks and member-only events in Foundation Room
  • Elite status savings on dining, drinks and bottle service throughout the venue

For more information on how to become a member click here!

General Venue


What is the address?


2200 North Lamar St. Dallas, TX 75202

Where do I park?


There are additional public parking lots directly behind the venue.

To purchase parking for your event, click here.

Valet parking services are currently only available to Foundation Room members.

Can I rent House of Blues for a private event?


Yes, you can absolutely make our House, your HOUSE! Our incredible space is the perfect location to host your next corporate event, private concert, social gathering, wedding, reception or private dinner. For more information, please call us at 214-978-4827 or click here.

Where is the lost and found?


If you had so much fun that you lost something during your time with us, please email HOBDallasInfo@LiveNation.com to inquire about your lost item.

What is your cashless policy?


We’re cashless! All concession, bar and ticket sales, once in the venue, will only accept credit or debit cards and/or mobile pay (such as Apple Pay or Google Pay). Cashless payments are encouraged for ticket purchases at the box office. Cash to card conversion will be available inside the venue, dollar for dollar, without any service fees.

What accessibility services do you offer?


House of Blues Dallas strives to ensure that all our guests have a great time at our venue. If you need additional assistance while you are here, please make sure you let us know.

Ticketing - ADA tickets can be purchased online via www.livenation.com. You do not need to call the box office to place an order as all our accessible tickets are available through www.livenation.com. Look for the logo on the Find Tickets page to view all available accessible seats. Accessible seating does occasionally sell out online. We have very limited seating available for guests on the day of the event so please make sure you purchase accessible seating when you order tickets.

Unexpected Needs - If you have had an injury or illness that prevents you from using the original seat you purchased, we strongly recommend going through www.livenation.com to exchange all tickets for accessible seating. We will have a very limited number of seats available on the day of the show for such issues, but we cannot guarantee we will be able to seat you. Please remember that accessible seating permits for the guest with the accessible need and one companion.

Interpreter Requests - If you will need an interpreter for an event, please give us at least 30 days notice to secure. Guests that request an interpreter will need to pick up their tickets at will call. When the tickets are picked up we will introduce you to your interpreter for the evening and take you to your seats. There is no charge for HOBDallasInfo@LiveNation.com to arrange for an interpreter for your visit.

Hearing Assistance - Guests that require assisted listening devices can contact our venue office prior to the event to arrange for a device. Please give us at least 2 days notice. We can be reached at HOBDallasInfo@LiveNation.com.

Service Animals - Service animals are permitted inside the venue during events, but the venue reserves the right to deny emotional support animals and the right to verify the animal's trained purpose. Only registered working animals are permitted. House of Blues Dallas requires, consistent with the ADA, that service animals must be harnessed, leashed, or tethered, unless these devices interfere with the service animal’s work or the individual’s disability prevents them from using these devices. Individuals who cannot use such devices must maintain control of the animal through voice, signal, or other effective methods.

Accommodations - All venue bathrooms, concession stands, and merchandise stands are accessible.

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