DALLAS

FAQ

Music Hall
Shows/Tickets/Seating

FAQ

COVID-19 INFORMATION

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We’re committed to doing everything we can to ensure we can continue bringing amazing live concerts to fans. Starting October 4th, prior to entry into House of Blues, ALL shows will require attendees to provide proof of a negative COVID-19 test result within 72 hours of the event OR full COVID-19 vaccination (at least two weeks after final dose). Proof must be a PRINTED copy of a negative test result or vaccination, or the original vaccination card.

Note: requirements and venue protocols, such as testing and vaccination are subject to change, so be sure to check back closer to your event date for the latest information.

FAQ

What kind of COVID-19 test is considered a diagnostic test?

A PCR or antigen COVID-19 test will be accepted - please be sure to bring printed proof of your negative test result, dated and time-stamped.

Will at home COVID-19 tests be accepted?

At-home covid test results will only be accepted if there is a link to results you can print from a medical platform.

I have received my first COVID-19 vaccination dose, will my first dose vaccination card be accepted at entry?

Proof of full vaccination requires the last vaccination dose to be administered at least two weeks prior to the event date. If your dose is from a vaccine series that requires two doses, full vaccination status requirement would be met only 14 days after the second dose. For those guests who have only received the first of two doses, proof of a negative COVID-19 diagnostic test will be required, and taken within 72 hours prior to the event date.

How soon to the event date should I take a COVID-19 diagnostic test?

For events that require proof of a negative COVID-19 diagnostic test, most events are requiring the test to be taken within 72 hours prior to the event date. Check the event details page for Health Check requirements for your specific event.

A member of our group is under 12 years of age and is ineligible for vaccination, can he/she still attend an event requiring vaccination?

When an event requires proof of a negative COVID-19 test or proof of vaccination, any unvaccinated fans under 12 years of age will be required to provide printed proof of a negative COVID-19 diagnostic test taken within 72 hours prior to entering the venue.

I am ineligible for vaccination due to underlying health conditions, am I still able to attend my event?

When an event requires proof of a negative COVID-19 test or proof of vaccination, unvaccinated fans with a valid medical restriction will be required to provide printed proof of a negative COVID-19 diagnostic test prior to entering the venue.

For all ticketed events, please note the following updated policies:

Per Dallas County mandate, face coverings are REQUIRED when not eating and drinking.

To reduce staff contact with guest belongings, note our Clear Bag Policy:

  • Clear plastic, vinyl or PVC bags (maximum size: 12"x6"x12")
  • Small clutch bags approximately the size of a hand (maximum size: 4.5"x6.5")

What is the bag policy?

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To reduce staff contact with guest belongings, we have implemented the following bag policy: we will allow clear plastic, vinyl or PVC tote bags no larger than 12” x 6” x 12” and/or small clutch bags (4.5”x 6.5”). Small clutches about the size of a hand or smaller do not need to be clear. Clear bags are available for purchase for just $9.95 in the House of Blues Gear Shop, which is located inside the Restaurant & Bar.

Clear Bag Policy

Box Office Hours

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Due to the ongoing global pandemic, and to protect the health and safety of our guests and venue staff members, the box office at House of Blues will be open on-day-of-show only.

If you’d like to purchase tickets, please visit us at www.livenation.com. If you’re looking to obtain a refund for a show that was either canceled, postponed or rescheduled, please visit us at www.livenation.com/refund for more information.  We look forward to seeing you at our next show at House of Blues!

Where can I buy tickets to a show?

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Tickets are available online by clicking here.  You can also purchase tickets in person at the Box Office. The Box Office is temporarily only open on show nights. 

How do I make a special needs request?

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Please call the Box Office for all special needs accommodations at 214-978-2583.

How do I find the concert or event calendar?

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The event calendar is available online by clicking here.

What are the age restrictions?

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For an all-ages show, guests of all ages are welcome with an admission ticket. Children age 12 and under must be accompanied by an adult.

Age restricted shows will be notated when purchasing tickets. Please review or inquire about any age restrictions prior to purchasing tickets

Can I upgrade my tickets on the day of the event?

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Absolutely! As long as there are still VIP areas available. If you are interested in upgrading your tickets on the day of the event, click here.

 If you are already at the venue, please stop by the Box Office or ask any staff member for assistance.

How is your Music Hall set up?

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The Music Hall is General Admission Standing Room Only. We are built for dancing and rocking out! That means there is no seat to go along with your ticket despite those pesky little numbers that may be printed on it.

For those of you looking to upgrade your experience, we do have some VIP Seating options including balcony seating & VIP upgrades for table seating on the main floor. For more information regarding these VIP areas, please contact us here.

How can I get early entry into the show?

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Skip the line with a Fast Lane Pass and be one of the first fans into the venue! Arrive at our Box Office prior to the show for purchasing details.

Do you allow re-entry into the show?

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No, there is no re-entry. But why would you want to leave? The show will be great!!

My tickets are at will call. How & when can I pick up my tickets?

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Will call tickets can be picked up on day of show at the Box Office. Box Office opens 2 hours prior to door times. You will need a valid photo ID and the credit card used for purchase.

If you are trying to pick up your tickets in advance, please call the Box Office at 214-978-2583.

Will I pay any fees if I purchase tickets in person at the Box Office?

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Yes, there is a minimal service fee per ticket. (lower than online!)

The show I bought tickets for got cancelled. How do I get my money back?

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Tickets for cancelled shows can be refunded at the point of purchase. If you purchased tickets online through LiveNation.com or Ticketmaster.com, your refund will automatically be processed in 3-5 business days.

My ticket location says Cambridge Room at House of Blues. Where do I go?

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Enter the main gate by the Box Office.

What is not allowed to enter the venue?

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(Keep in mind priority number 1 is to HAVE FUN! Just please do it without the items listed below)

  • No guns, knives, weapons, pepper spray, projectiles of any kind, or any other item that could be used to inflict harm.
  • Replicas of any type of weapon are NOT permitted
  • No drugs, drug paraphernalia or illegal substances of any kind
  • No personal video cameras, Go-Pros, selfie sticks, drones, masks or laser pointers.
  • No professional audio, video, or audio recording equipment - (including detachable lenses, tripods, zooms or commercial use rigs)
  • No unsealed liquids or gels of any kind
  • No jewelry or clothing that could inflict harm
  • No large bags over (10” x 10”), backpacks, Camelbacks or Bota bags
  • No stuffed animals or toys of any kind
  • No Outside Food or Beverages

This list of prohibited items is subject to change at the discretion of venue management. Please click here for more details.

Can you smoke in the Music Hall?

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Smoking of any kind is not permitted in the venue. This also includes vape cigarettes. There is a designated area outside for smoking.

Are food and beverage available for purchase during a show?

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Of course!! We have a variety of food & beverage options available for purchase, including local craft beers, tasty bites and a full bar available during shows.

Where can we eat before the show?

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Well, House of Blues Restaurant & Bar of course!!! Our Restaurant & Bar also features live music on selected nights! It’s a great way to pre-game before the show!

To make reservations or to view the menu, click here or by calling 214-978-4850.

For most shows, by spending $25 in the restaurant, you can receive a Pass the Line voucher that will give you priority entrance into the show before the general public. Way better than standing in line!

For a more upscale selection, join us in Foundation Room for dinner and drinks. To make reservations or to view the menu, click here or by calling us at 214-978-4868.

Restaurant & Bar

FAQ

What are your restaurant hours?

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Wednesday - Saturday 5pm - close

Featuring LIVE MUSIC daily!

Reservations are highly recommended and can be made here or by calling us at 214-978-2583. View our menu here

Foundation Room

FAQ

What is the Foundation Room VIP Club?

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With Foundation Room VIP Club at House of Blues, you have the ultimate key to the House for total entertainment and nightlife. First priority for concert tickets, premium perks from entry to encore, member-only events and access to electric nightlife in Foundation Room.

Check out some of the exclusive VIP Club benefits:

  • Advanced ticketing notification and purchase privileges
  • Premium seating for favorite concerts Personalized Concierge to customize your HOB experience
  • Pre-show performances and artist meet-n-greets
  • After-hours party perks and member-only events in Foundation Room
  • Elite status savings on dining, drinks and bottle service throughout the venue

For more information on how to become a member click here!

General Venue

FAQ

What is the address?

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2200 North Lamar St. Dallas, TX 75202

Where do I park?

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There are additional public parking lots directly behind the venue.

On show days, valet parking service are only available to Foundation Room members at this time for $15 per vehicle. On non-show days, valet parking service is available to all guests for $15 per vehicle.

Can I rent House of Blues for a private event?

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Yes, you can absolutely make our House, your HOUSE! Our incredible space is the perfect location to host your next corporate event, private concert, social gathering, wedding, reception or private dinner. For more information, please call us at 214-978-4827 or click here.

Where is the lost and found?

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If you had so much fun that you lost something during your time with us, click here to inquire about your lost item.

Do you have an ATM?

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We have TWO!!! One located in the Music Hall at the top of the stairs and one located on the 1st floor outside of the Music Hall doors.

Didn’t find the answer you were looking for?

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Just ask us here and we’ll get back to you right away!

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