BOSTON

FAQ

COVID-19 INFORMATION
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The safety of our artists, fans, and staff is always our top priority and planned for accordingly. We encourage those who are sick to stay home, and remind everyone coming to our venues to wash their hands regularly with soap and water and use hand sanitizer.
 
We continue to implement preventive measures at all Live Nation Venues in line with the recommendations of the Centers for Disease Control and Prevention (CDC) and other health agencies. We have taken the following steps to help ensure the health and safety of everyone who walks into our buildings:

  • Extra hand sanitizer dispensers at all bathroom areas, concessions stands, lobbies, offices and backstage
  • Additional signage and messaging in restrooms, backstage and offices to help reinforce basic health and hygiene practices
  • Eliminating hand pump condiment dispensers, providing individual packages instead
  • Granting fans ability to bring disposable wipes and hand sanitizers into all venues
  • Janitorial staff equipped with additional USDA and Food Code Compliant disinfectants and wipes for immediate cleaning response
  • Increased frequency of cleaning routines and disinfection of high touch areas

 
For updates and information about COVID-19, please visit the CDC’s website. We recognize this is a very fluid situation, and will work to update our ticket purchasers with new information as it becomes available to us.



Where is House of Blues Boston located?
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House of Blues Boston is located at 15 Lansdowne Street, Boston, Massachusetts 02215.


What is the box office phone number?
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The box office phone number is 1-888-693-2583.

When is the box office open?
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The box office opens day of show ONLY starting one hour prior to doors. House of Blues tickets are available in advance via Livenation.com and in person at the Orpheum Theatre box office - One Hamilton Place, Boston MA (off Tremont Street, Park Street T stop) 10AM to 5PM Monday-Saturday. Types of payment accepted are cash, MasterCard, Visa, Discover and American Express. Credit card purchase requires valid matching photo ID.

When is Will Call open?
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Will Call is available 1 hour prior to door time. Customer must present their valid photo ID and actual credit card used for purchase. Name on ID must match credit card used.

Where should I park?
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Purchase parking online at the Lansdowne Street Garage, the preferred garage of House of Blues Boston, located next door.

Is the venue handicapped accessible?
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House of Blues Boston is wheelchair accessible. Please note it is unlawful for anyone, other than those with a disability or that guest's companion, to use tickets for disabled seating locations (unless such areas have been released for general seating). It is encouraged that guests who require accessible accommodations arrive 30 minutes prior to doors opening. Please call 1-888-693-2583 for tickets or more information.

What items are not permitted in the venue?
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No backpacks, oversized bags, bottles, or any item that can be used as a weapon. No dress code for concerts.

Please visit www.houseofblues.com/support/safety for more information.

What is your camera policy?
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Personal cameras are allowed in the venue. Flash photography, video and removable lens cameras are not permitted without venue or artist approval.

Is the venue all ages?
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All ages are welcome - unless otherwise stated on the ticket. Everyone needs a ticket for entry.

Are there seats in the venue?
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For most events the floor level is General Admission / Standing Only. The Balcony level is reserved seating.


Does House of Blues Boston allow re-entry?
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Sorry, no. House of Blues Boston has a strict No Re-Entry policy. Once doors open for the concert and you enter the building, you must stay inside until you leave for the evening.

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