BOSTON
FAQ
COVID-19 INFORMATION
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For the latest safety guidelines, please review our enhanced venue protocols at www.houseofblues.com/safety-guidelines.
To reduce staff contact with guest belongings, see our new Bag Policy for all ticketed events:
For all ticketed events, please note the following updated policies:
Face coverings are MANDATORY and must be worn at all times except while eating and drinking.
To reduce staff contact with guest belongings, note our Clear Bag Policy:
- Clear plastic, vinyl or PVC bags (maximum size: 12"x6"x12")
- Small clutch bags approximately the size of a hand (maximum size: 4.5"x6.5")
For questions about the status of an event, please see our event calendar or visit concerts.livenation.com/eventstatus for more information.
Where is House of Blues Boston located?
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House of Blues Boston is located at 15 Lansdowne Street, Boston, Massachusetts 02215.
What is the box office phone number?
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The box office phone number is 1-888-693-2583.
When is the box office open?
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The box office opens day of show ONLY starting one hour prior to doors. House of Blues tickets are available in advance via Livenation.com and in person at the Orpheum Theatre box office - One Hamilton Place, Boston MA (off Tremont Street, Park Street T stop) 10AM to 5PM Monday-Saturday. Types of payment accepted are cash, MasterCard, Visa, Discover and American Express. Credit card purchase requires valid matching photo ID.
When is Will Call open?
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Will Call is available 1 hour prior to door time. Customer must present their valid photo ID and actual credit card used for purchase. Name on ID must match credit card used.
Where should I park?
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Purchase parking online at the Lansdowne Street Garage, the preferred garage of House of Blues Boston, located next door.
Is the venue handicapped accessible?
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House of Blues Boston is wheelchair accessible. Please note it is unlawful for anyone, other than those with a disability or that guest's companion, to use tickets for disabled seating locations (unless such areas have been released for general seating). It is encouraged that guests who require accessible accommodations arrive 30 minutes prior to doors opening. Please call 1-888-693-2583 for tickets or more information.
What items are not permitted in the venue?
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No backpacks, oversized bags, bottles, or any item that can be used as a weapon. No dress code for concerts.
Please visit www.houseofblues.com/support/safety for more information.
What is your camera policy?
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Personal cameras are allowed in the venue. Flash photography, video and removable lens cameras are not permitted without venue or artist approval.
Is the venue all ages?
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All ages are welcome - unless otherwise stated on the ticket. Everyone needs a ticket for entry.
Are there seats in the venue?
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For most events the floor level is General Admission / Standing Only. The Balcony level is reserved seating.
Does House of Blues Boston allow re-entry?
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Sorry, no. House of Blues Boston has a strict No Re-Entry policy. Once doors open for the concert and you enter the building, you must stay inside until you leave for the evening.
