CHICAGO

FAQ

Music Hall
Shows/Tickets/Seating

Music Hall

FAQ

COVID-19 TESTING OR VACCINATION

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We’re committed to doing everything we can to ensure we can continue bringing amazing live concerts to fans. Starting October 4th, prior to entry into House of Blues, ALL shows will require attendees to provide proof of a negative COVID-19 test result within 72 hours of the event OR full COVID-19 vaccination (at least two weeks after final dose). Proof must be a PRINTED copy of a negative test result or vaccination, or the original vaccination card.

Select artists and shows will require these same entry protocols BEFORE October 4th. Please check the event detail pages for more information.

Note: requirements and venue protocols, such as testing and vaccination are subject to change, so be sure to check back closer to your event date for the latest information.

FAQ

What kind of COVID-19 test is considered a diagnostic test?

A PCR or antigen COVID-19 test will be accepted - please be sure to bring printed proof of your negative test result, dated and time-stamped.

To find a testing site near you, click here.

Will at home COVID-19 tests be accepted?

At-home covid test results will only be accepted if there is a link to results you can print from a medical platform.

I have received my first COVID-19 vaccination dose, will my first dose vaccination card be accepted at entry?

Proof of full vaccination requires the last vaccination dose to be administered at least two weeks prior to the event date. If your dose is from a vaccine series that requires two doses, full vaccination status requirement would be met only 14 days after the second dose. For those guests who have only received the first of two doses, proof of a negative COVID-19 diagnostic test will be required, and taken within 72 hours prior to the event date.

How soon to the event date should I take a COVID-19 diagnostic test?

For events that require proof of a negative COVID-19 diagnostic test, most events are requiring the test to be taken within 72 hours prior to the event date. Check the event details page for Health Check requirements for your specific event.

A member of our group is under 12 years of age and is ineligible for vaccination, can he/she still attend an event requiring vaccination?

When an event requires proof of a negative COVID-19 test or proof of vaccination, any unvaccinated fans under 12 years of age will be required to provide printed proof of a negative COVID-19 diagnostic test taken within 72 hours prior to entering the venue.

I am ineligible for vaccination due to underlying health conditions, am I still able to attend my event?

When an event requires proof of a negative COVID-19 test or proof of vaccination, unvaccinated fans with a valid medical restriction will be required to provide printed proof of a negative COVID-19 diagnostic test prior to entering the venue.

Will I have to wear a mask?

Per The City of Chicago’s Guidelines, fans are required to wear protective masks at all times while in the venue regardless of vaccination status, except when actively eating or drinking.

Bag Policy

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To reduce staff contact with guest belongings, we have implemented the following bag policy: we will allow clear plastic, vinyl, or PVC tote bags no larger than 12"x6"x12" and/or small clutch bags (4.5"x6.5" - do not need to be clear). If your bag does not meet these requirements, you will be asked to return them to your car and get in line again.

Mask Policy

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Per The City of Chicago’s Guidelines, fans are required to wear protective masks at all times while in the venue regardless of vaccination status, except when actively eating or drinking.

Enhanced Cleaning & Sanitization

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Enhanced protocols have been instituted throughout the entire venue. Before and after each show all high touch areas, including seats, handrails, concessions stands, restrooms and merchandise stands will be disinfected.

Mobile Ticketing

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All 2021 events will be Mobile Entry. That means your mobile device will be used to gain access to the event. Tickets will not be emailed or available for print (for previously scheduled shows where you selected print at home or mail, your tickets will be honored accordingly). 

You have two options to access your tickets:

1. Add tickets to your mobile wallet by downloading the Live Nation App. 

- Click My Tickets and select your upcoming show.

- Add the ticket(s) to your phone's wallet and you're done!

- Present your mobile ticket(s) at entry

 

2. Add tickets to your mobile wallet by visiting Live Nation on your mobile browser.

- On your mobile phone, visit livenation.com in your web browser and select My Tickets.

- Sign in and select your desired order.

- Add the ticket(s) to your phone's wallet and you're done!

- Present your mobile ticket(s) at entry.

Phone troubles? Visit the box office on event day for assistance. Be prepared to show your ID.

 

Additional Tips:

Purchase tickets for a group? Arriving separately? Transfer tickets directly to friends and family using the Live Nation App. To expedite entry, we recommend doing this prior to arriving at the event.

- Using the Live Nation App or your phone's web browser, sign in to your account.

- Select the desired order and tap Transfer Tickets (event eligibility may vary).

- Select the ticket you'd like to transfer. Add the recipient's information and send. The recipient will receive an email with the ticket.

Due to large crowds and high traffic, be sure to leave early and give yourself plenty of time at the venue. Increase your phone screen brightness to assist with scanning. Lastly, make sure you have a fully charged battery!

Box Office Hours

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Due to the ongoing global pandemic, and to protect the health and safety of our guests and venue staff members, the box office at House of Blues will be open on-day-of-show only.

If you’d like to purchase tickets, please visit us at www.livenation.com. If you’re looking to obtain a refund for a show that was either canceled, postponed or rescheduled, please visit us at www.livenation.com/refund for more information.  We look forward to seeing you at our next show at House of Blues!

How do I make a special needs request?

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Please call us for all special needs accommodations at 312-923-2000, then press 1 for the Box Office.

How do I find the concert or event calendar?

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The event calendar is available online by clicking here.

 

What are the age restrictions?

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For an all-ages show, guests of all ages are welcome with an admission ticket. Children ages 12 and under must be accompanied by an adult.

Other shows may have an age restriction of 17 , 18 or 21 . Age restricted shows will be notated when purchasing tickets. Please review or inquire about any age restrictions prior to purchasing tickets.

How do I get VIP tickets or upgraded seating?

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HOB has some of the best ways to view a show in the city! Whether it’s a table or an Opera Box, we’ve got you covered! For VIP ticket or upgraded seating inquires, click here.

Can I upgrade my tickets on the day of the event?

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Absolutely! As long as there are still VIP areas available. If you are interested in upgrading your tickets on the day of the event, click here.

If you are already at the venue, please stop by the Box Office or ask any staff member for assistance.

How is your Music Hall set up?

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The Music Hall is General Admission Standing Room Only. We are built for dancing and rocking out! That means there is no seat to go along with your ticket despite those pesky little numbers that may be printed on it.

For those of you looking to upgrade your experience, we do have some VIP Seating options including stools, tables, and opera boxes. For more information regarding these VIP areas, please contact us here.

How can I get early entry into the show?

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Have you heard of PASS THE LINE?

For most shows, you can make a purchase of $25 or more per person in the House of Blues Restaurant & Bar or at the Gear Shop on the day of show. This pass will give you priority entrance into the show before the general public. You can either purchase PTL in advance or just come on in before the show and grab a meal or souvenir and your receipt will be your pass!

To make reservations at House of Blues Restaurant & Bar, click here.

To browse our rockin’ gear, click here.

Do you allow re-entry into the show?

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No, there is no re-entry. But why would you want to leave? The show will be great!!

My tickets are at will call. How & when can I pick up my tickets?

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If you bought your tickets through Live Nation or Ticketmaster, you can pick up those tickets at the Box Office any time its open.

Due to the ongoing global pandemic, and to protect the health and safety of our guests and venue staff members, the box office will be open on-day-of-show only.  If you’d like to purchase tickets, please visit us at www.livenation.com.  If you’re looking to obtain a refund for a show that was either canceled, postponed or rescheduled, please visit us at www.livenation.com/refund for more information.  We look forward to seeing you at our next show.

If you bought your tickets through Groupon or Goldstar, your tickets will be available approximately 2 hours before doors on the DAY OF SHOW ONLY.

You will need a valid photo ID and the credit card used for purchase.

 

I forgot to print my tickets; can you scan them from my Smartphone?

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Yes, it’s 2018! Make sure you have a full charge when you leave the house!!

Will I pay any fees if I purchase tickets in person at the Box Office?

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Yes, there is a minimal service fee per ticket. (lower than online!)

Due to the ongoing global pandemic, and to protect the health and safety of our guests and venue staff members, the box office will be open on-day-of-show only.  If you’d like to purchase tickets, please visit us at www.livenation.com.  If you’re looking to obtain a refund for a show that was either canceled, postponed or rescheduled, please visit us at www.livenation.com/refund for more information.  We look forward to seeing you at our next show.

The show I bought tickets for got cancelled. How do I get my money back?

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Tickets for cancelled shows can be refunded at the point of purchase. If you purchased tickets online through LiveNation.com or Ticketmaster.com, your refund will automatically be processed in 3-5 business days. If you don’t get that refund automatically, give us a call at 312-923-2000.

What is not allowed to enter the venue?

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(Keep in mind priority number 1 is to HAVE FUN!  Just please do it without the items listed below)

  • No guns, knives, weapons, pepper spray, projectiles of any kind, or any other item that could be used to inflict harm.
  • Replicas of any type of weapon are NOT permitted
  • No drugs, drug paraphernalia or illegal substances of any kind
  • No personal video cameras, Go-Pros, selfie sticks, drones, masks or laser pointers. 
  • No professional audio, video, or audio recording equipment - (including detachable lenses, tripods, zooms or commercial use rigs) 
  • No unsealed liquids or gels of any kind 
  • No jewelry or clothing that could inflict harm
  • No large bags over (10” x 10”), backpacks, Camelbacks or Bota bags
  • No stuffed animals or toys of any kind

This list of prohibited items is subject to change at the discretion of venue management. Please click here for more details.

Can you smoke in the Music Hall?

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Smoking of any kind is not permitted in the venue. This also includes vape cigarettes.

Are food and beverage available for purchase during a show?

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Of course!! We have a variety of food & beverage options available for purchase, including local craft beers, tasty bites and a full bar available during shows

Where can we eat before the show?

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Well, House of Blues Restaurant & Bar of course!!! Our Restaurant & Bar also features live music every night! It’s a great way to pre-game before the show!

To make reservations or to view the menu, click here or by calling 312-923-2007.

For most shows, by spending $20 in the restaurant, you can receive a Pass the Line voucher that will give you priority entrance into the show before the general public. Way better than standing in line!

For a more upscale option, join us in Foundation Room for dinner and drinks. To make reservations or to view the menu, click here  or by calling us at 312-923-7050 or 312-923-2035 after 6PM.

Health & Safety

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If you feel sick, stay home. Know the symptoms of COVID-19, which can include the following: fever or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting and diarrhea.

Restaurant & Bar

FAQ

What are your restaurant hours?

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Wednesday - Saturday 5pm - close

Featuring LIVE MUSIC nightly!

Reservations are highly recommended and can be made here or by calling us at 312-923-2007. View our menu here

Foundation Room

FAQ

What is the Foundation Room VIP Club?

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With Foundation Room VIP Club at House of Blues, you have the ultimate key to the House for total entertainment and nightlife. First priority for concert tickets, premium perks from entry to encore, member-only events and access to electric nightlife in Foundation Room.

Check out some of the exclusive VIP Club benefits:

  • Advanced ticketing notification and purchase privileges
  • Premium seating for favorite concerts
  • Personalized Concierge to customize your HOB experience
  • Pre-show performances and artist meet-n-greets
  • After-hours party perks and member-only events in Foundation Room
  • Elite status savings on dining, drinks and bottle service throughout the venue

For more information on how to become a member click here!

General Venue

FAQ

What is the address?

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329 North Dearborn St. Chicago, IL 60654

We are located at Marina City, between Dearborn and State Streets, just north of Wacker Drive and the Chicago River. We are also very accessible via public transportation. For details click here.

Where do I park?

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There’s several parking options which can be pre-purchased here.

Can I rent House of Blues for a private event?

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Yes, you can absolutely make our House, your HOUSE! Our incredible space is the perfect location to host your next corporate event, private concert, social gathering, wedding, reception or private dinner. For more information, please call us at 312-923-2044 or click here.

Do you have a coat check?

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We have a coat check available for all shows now through the winter season. The cost is $5 - cash only. Please call Box Office at 312.923.2000 if you have any other questions.

Where is the lost and found?

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If you had so much fun that you lost something during your time with us, please click here.

Do you have an ATM?

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We have TWO!!! One is located in the lobby across from the Box Office. The other is located on the first floor of the Music Hall.

Didn’t find the answer you were looking for?

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Just ask us here and we’ll get back to you right away!

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