CLEVELAND

FAQ

Music Hall
Shows/Tickets/Seating

FAQ

COVID-19 TESTING OR VACCINATION

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We’re committed to doing everything we can to ensure we can continue bringing amazing live concerts to fans. Starting October 4th, prior to entry into House of Blues, ALL shows will require attendees to provide proof of a negative COVID-19 test result within 72 hours of the event OR full COVID-19 vaccination (at least two weeks after final dose). Proof must be a PRINTED copy of a negative test result or vaccination, or the original vaccination card.

Note: requirements and venue protocols, such as testing and vaccination are subject to change, so be sure to check back closer to your event date for the latest information.

FAQ

What kind of COVID-19 test is considered a diagnostic test?

A PCR or antigen COVID-19 test will be accepted - please be sure to bring printed proof of your negative test result, dated and time-stamped.

To find a testing site near you, click here.

Will at home COVID-19 tests be accepted?

At-home covid test results will only be accepted if there is a link to results you can print from a medical platform.

I have received my first COVID-19 vaccination dose, will my first dose vaccination card be accepted at entry?

Proof of full vaccination requires the last vaccination dose to be administered at least two weeks prior to the event date. If your dose is from a vaccine series that requires two doses, full vaccination status requirement would be met only 14 days after the second dose. For those guests who have only received the first of two doses, proof of a negative COVID-19 diagnostic test will be required, and taken within 72 hours prior to the event date.

How soon to the event date should I take a COVID-19 diagnostic test?

For events that require proof of a negative COVID-19 diagnostic test, most events are requiring the test to be taken within 72 hours prior to the event date. Check the event details page for Health Check requirements for your specific event.

A member of our group is under 12 years of age and is ineligible for vaccination, can he/she still attend an event requiring vaccination?

When an event requires proof of a negative COVID-19 test or proof of vaccination, any unvaccinated fans under 12 years of age will be required to provide printed proof of a negative COVID-19 diagnostic test taken within 72 hours prior to entering the venue.

I am ineligible for vaccination due to underlying health conditions, am I still able to attend my event?

When an event requires proof of a negative COVID-19 test or proof of vaccination, unvaccinated fans with a valid medical restriction will be required to provide printed proof of a negative COVID-19 diagnostic test prior to entering the venue.

Will I have to wear a mask?

Face coverings are strongly recommended for fans who are not fully vaccinated, unless actively eating or drinking, per CDC guidelines.

Bag Policy

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To reduce staff contact with guest belongings, we have implemented the following bag policy: we will allow clear plastic, vinyl, or PVC tote bags no larger than 12"x6"x12" and/or small clutch bags (4.5"x6.5" - do not need to be clear). If your bag does not meet these requirements, you will be asked to return them to your car and get in line again.

Mask Policy

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The CDC strongly recommends that all fans who are not fully vaccinated continue to wear face coverings unless they are actively eating, drinking or are otherwise exempt from having to wear a face covering.

Fully vaccinated individuals are not required to wear a face covering.

Mobile Ticketing

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All 2021 events will be Mobile Entry. That means your mobile device will be used to gain access to the event. Tickets will not be emailed or available for print. Previously purchased paper tickets will still be accepted

You have two options to access your tickets:

1. Add tickets to your mobile wallet by downloading the Live Nation App. 

- Click My Tickets and select your upcoming show.

- Add the ticket(s) to your phone's wallet and you're done!

- Present your mobile ticket(s) at entry

 

2. Add tickets to your mobile wallet by visiting Live Nation on your mobile browser.

- On your mobile phone, visit livenation.com in your web browser and select My Tickets.

- Sign in and select your desired order.

- Add the ticket(s) to your phone's wallet and you're done!

- Present your mobile ticket(s) at entry.

Phone troubles? Visit the box office on event day for assistance. Be prepared to show your ID.

 

Additional Tips:

Purchase tickets for a group? Arriving separately? Transfer tickets directly to friends and family using the Live Nation App. To expedite entry, we recommend doing this prior to arriving at the event.

- Using the Live Nation App or your phone's web browser, sign in to your account.

- Select the desired order and tap Transfer Tickets (event eligibility may vary).

- Select the ticket you'd like to transfer. Add the recipient's information and send. The recipient will receive an email with the ticket.

Due to large crowds and high traffic, be sure to leave early and give yourself plenty of time at the venue. Increase your phone screen brightness to assist with scanning. Lastly, make sure you have a fully charged battery!

Box Office Hours

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Due to the ongoing global pandemic, and to protect the health and safety of our guests and venue staff members, the box office at House of Blues will be open on-day-of-show only.

If you’d like to purchase tickets, please visit us at www.livenation.com. If you’re looking to obtain a refund for a show that was either canceled, postponed or rescheduled, please visit us at www.livenation.com/refund for more information.  We look forward to seeing you at our next show at House of Blues!

Where can I buy tickets to a show?

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Tickets are available online by clicking here

 

How do I make a special needs request

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Please call the Box Office for all special needs accommodations at 216-523-2583.

How do I find the concert or event calendar?

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The event calendar is available online by clicking here.

What are the age restrictions?

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For an all-ages show, guests of all ages are welcome with an admission ticket. Children age 12 and under must be accompanied by an adult.

Age restricted shows will be notated when purchasing tickets. Please review or inquire about any age restrictions prior to purchasing tickets.

How do I get VIP tickets or upgraded seating?

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HOB has some of the best ways to view a show in the city! Whether it’s a table or a Box, we’ve got you covered! For VIP ticket or upgraded seating inquiries, click here or call the Box Office at 216-523-2583.

Can I upgrade my tickets on the day of the event?

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Absolutely! As long as there are still VIP areas available. If you are interested in upgrading your tickets on the day of the event, click here.

If you are already at the venue, please stop by the Box Office or ask any staff member for assistance.

How is your Music Hall set up?

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The Music Hall is General Admission Standing Room Only. We are built for dancing and rocking out! That means there is no seat to go along with your ticket despite those pesky little numbers that may be printed on it.

For those of you looking to upgrade your experience, we do have some VIP Seating options including boxes, mezzanine seating, bar rails, and reserved seating on the first floor.For more information regarding these VIP areas, please contact us here.

How can I get early entry into the show?

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Have you heard of PASS THE LINE? For most shows, you can make a purchase of $30 or more per person in the House of Blues Restaurant & Bar or at the Gear Shop on the day of show. This pass will give you priority entrance into the show before the general public. You can either purchase PTL in advance or just come on in before the show and grab a meal or souvenir and your receipt will be your pass!

To make reservations at House of Blues Restaurant & Bar, click here or by calling us at 216-523-2583.

 

To browse our rockin’ gear, click here

Do you allow re-entry into the show?

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Yes, with a proper hand stamp and ticket stub provided.

My tickets are at will call. How & when can I pick up my tickets?

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Will call tickets can be picked up on day of show at the Box Office. Box Office opens 2 hours prior to door times. You will need a valid photo ID and the credit card used for purchase.

If you are trying to pick up your tickets in advance, please call the Box Office at 216-523-2583.

I forgot to print my tickets; can you scan them from my Smartphone?

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Yes, it’s 2017! Make sure you have a full charge when you leave the house!!

Will I pay any fees if I purchase tickets in person at the Box Office?

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Yes, there is a minimal service fee per ticket. (lower than online!)

Due to the ongoing global pandemic, and to protect the health and safety of our guests and venue staff members, the box office will be open on-day-of-show only.  If you’d like to purchase tickets, please visit us at www.livenation.com.  If you’re looking to obtain a refund for a show that was either canceled, postponed or rescheduled, please visit us at www.livenation.com/refund for more information.  We look forward to seeing you at our next show.

The show I bought tickets for got cancelled. How do I get my money back?

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Tickets for cancelled shows can be refunded at the point of purchase. If you purchased tickets online through LiveNation.com or Ticketmaster.com, your refund will automatically be processed in 3-5 business days.

My ticket location says Cambridge Room at House of Blues. Where do I go?

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It is the same entrance as the Music Hall.

What is not allowed to enter the venue?

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(Keep in mind priority number 1 is to HAVE FUN! Just please do it without the items listed below)

  •  No guns, knives, weapons, pepper spray, projectiles of any kind, or any other item that could be used to inflict harm.
  • Replicas of any type of weapon are NOT permitted
  • No drugs, drug paraphernalia or illegal substances of any kind
  • No personal video cameras, Go-Pros, selfie sticks, drones, masks or laser pointers.
  • No professional audio, video, or audio recording equipment - (including detachable lenses, tripods, zooms or commercial use rigs)
  • No unsealed liquids or gels of any kind. No jewelry or clothing that could inflict harm
  • No large bags over (10” x 10”), backpacks, Camelbacks or Bota bags
  • No stuffed animals or toys of any kind

 No stuffed animals or toys of any kind This list of prohibited items is subject to change at the discretion of venue management. Please click here for more details.

Can you smoke in the Music Hall?

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Smoking of any kind is not permitted in the venue. This also includes vape cigarettes. There is a designated area outside for smoking.

Are food and beverage available for purchase during a show?

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Of course!! We have a variety of food & beverage options available for purchase, including local craft beers, tasty bites and a full bar available during shows.

Where can we eat before the show?

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Well, House of Blues Restaurant & Bar of course!!! Our Restaurant & Bar also features live music on selected nights! It’s a great way to pre-game before the show!

To make reservations or to view the menu, click here or by calling 216-523-2583.

For most shows, by spending $30 in the restaurant, you can receive a Pass the Line voucher that will give you priority entrance into the show before the general public. Way better than standing in line!

For a more upscale selection, join us in Foundation Room for dinner and drinks. To make reservations or to view the menu, click here  or by calling us at 216-274-3366.

Health & Safety

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If you feel sick, stay home. Know the symptoms of COVID-19, which can include the following: fever or chills, cough, shortness of breath or difficulty breathing, fatigue, muscle or body aches, headache, new loss of taste or smell, sore throat, congestion or runny nose, nausea or vomiting and diarrhea.

Restaurant & Bar

FAQ

What are your restaurant hours?

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Thursday - Saturday 4pm - close

Featuring LIVE MUSIC on select nights!

Reservations are highly recommended and can be made here or by calling us at 216-274-3350. View our menu here

What time is Happy Hour?

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Join us for daily drink specials during Happy Hour! Happy Hour is available daily (Thurs-Sat) from 4-6pm at the bar only.

Reservations are highly recommended and can be made here or by calling us at 216-274-3350. View our menu here

Foundation Room

FAQ

What is the Foundation Room VIP Club?

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With Foundation Room VIP Club at House of Blues, you have the ultimate key to the House for total entertainment and nightlife. First priority for concert tickets, premium perks from entry to encore, member-only events and access to electric nightlife in Foundation Room.

Check out some of the exclusive VIP Club benefits:

  • Advanced ticketing notification and purchase privileges
  • Premium seating for favorite concerts
  • Personalized Concierge to customize your HOB experience
  • Pre-show performances and artist meet-n-greets
  • After-hours party perks and member-only events in Foundation Room
  • Elite status savings on dining, drinks and bottle service throughout the venue

For more information on how to become a member click here!

General Venue

FAQ

What is the address?

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308 Euclid Ave, Cleveland OH 44114

Where do I park?

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Valet service is offered to guests of The East 4th Street Entertainment District. Valet drop off is on the corner of Prospect Avenue and East 4th Street. Multiple surface lots and parking garages are available throughout the city.

Can I rent House of Blues for a private event?

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Yes, you can absolutely make our House, your HOUSE! Our incredible space is the perfect location to host your next corporate event, private concert, social gathering, wedding, reception or private dinner. For more information, please call us at 216-274-3353 or click here.

Where is the lost and found?

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If you had so much fun that you lost something during your time with us, please click here. and link to:

Do you have an ATM?

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We have TWO!!! One located in the lobby off Euclid St. entrance and one located in the restaurant off Fourth St. entrance.

Didn’t find the answer you were looking for?

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Just ask us here and we’ll get back to you right away!

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