ORLANDO
FAQ
Music Hall
Shows/Tickets/Seating
FAQ
COVID-19 INFORMATION
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The safety of our artists, fans, and staff is always our top priority and planned for accordingly. We encourage those who are sick to stay home, and remind everyone coming to our venues to wash their hands regularly with soap and water and use hand sanitizer.
We continue to implement preventive measures at all Live Nation Venues in line with the recommendations of the Centers for Disease Control and Prevention (CDC) and other health agencies. We have taken the following steps to help ensure the health and safety of everyone who walks into our buildings:
- Extra hand sanitizer dispensers at all bathroom areas, concessions stands, lobbies, offices and backstage
- Additional signage and messaging in restrooms, backstage and offices to help reinforce basic health and hygiene practices
- Eliminating hand pump condiment dispensers, providing individual packages instead
- Granting fans ability to bring disposable wipes and hand sanitizers into all venues
- Janitorial staff equipped with additional USDA and Food Code Compliant disinfectants and wipes for immediate cleaning response
- Increased frequency of cleaning routines and disinfection of high touch areas
For updates and information about COVID-19, please visit the CDC’s website. We recognize this is a very fluid situation, and will work to update our ticket purchasers with new information as it becomes available to us.
Where can I buy tickets to a show?
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Tickets are available online by clicking here.
You can also purchase tickets in person at the Box Office. Box Office hours are: 7 days a week: 10:00am-5:00pm On show nights, Box Office will stay open later.
How do I make a special needs request?
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Please call the Box Office for all special needs accommodations at 407-934-2006.
How do I find the concert or event calendar?
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The event calendar is available online by clicking here.
What are the age restrictions?
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For an all-ages show, guests of all ages are welcome with an admission ticket. Children age 12 and under must be accompanied by an adult.
Age restricted shows will be notated when purchasing tickets. Please review or inquire about any age restrictions prior to purchasing tickets.
How do I get VIP tickets or upgraded seating?
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HOB has some of the best ways to view a show in the city! We’ve got you covered! For VIP ticket or upgraded seating inquiries, please call the Box Office at 407-934-2006.
Can I upgrade my tickets on the day of the event?
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Absolutely! As long as there are still VIP areas available. If you are interested in upgrading your tickets on the day of the event, please call the Box Office at 407-934-2006.
If you are already at the venue, please stop by the Box Office or ask Security for assistance.
How is your Music Hall set up?
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The Music Hall is General Admission Standing Room Only. We are built for dancing and rocking out! That means there is no seat to go along with your ticket despite those pesky little numbers that may be printed on it.
For those of you looking to upgrade your experience, we do have some VIP Seating options including loge seating and table seating on select shows. Loge seats are either barstools or church pews located on the balcony. Tables include 4 seats and are located on the first floor on select shows. For more information regarding these VIP areas, please call the Box Office at 407-934-2006.
How can I get early entry into the show?
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Have you heard of PASS THE LINE? For select shows, you can make a purchase in the House of Blues Restaurant & Bar, Smokehouse or the Gear Shop on the day of show.
Visit www.houseofblues.com/orlando/passtheline for complete details and list of shows with Pass The Line!
Do you allow re-entry into the show?
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No, there is no re-entry. But why would you want to leave? The show will be great!!
My tickets are at will call. How & when can I pick up my tickets?
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Will call tickets can be picked up on day of show at the Box Office. Box Office opens 10:00am day of show. You will need a valid photo ID and the credit card used for purchase.
If you are trying to pick up your tickets in advance, please call the Box Office at 407-934-2006.
I forgot to print my tickets; can you scan them from my Smartphone?
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Yes, it’s 2017! Make sure you have a full charge when you leave the house!!
Will I pay any fees if I purchase tickets in person at the Box Office?
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Yes, there is a minimal service fee per ticket. (lower than online!)
The show I bought tickets for got cancelled. How do I get my money back?
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Tickets for cancelled shows can be refunded at the point of purchase. If you purchased tickets online through LiveNation.com or Ticketmaster.com, your refund will automatically be processed in 3-5 business days.
What is not allowed to enter the venue?
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(Keep in mind priority number 1 is to HAVE FUN! Just please do it without the items listed below)
- No guns, knives, weapons, pepper spray, projectiles of any kind, or any other item that could be used to inflict harm.
- Replicas of any type of weapon are NOT permitted No drugs, drug paraphernalia or illegal substances of any kind
- No personal video cameras, Go-Pros, selfie sticks, drones, masks or laser pointers.
- No professional audio, video, or audio recording equipment - (including detachable lenses, tripods, zooms or commercial use rigs)
- No unsealed liquids or gels of any kind
- No jewelry or clothing that could inflict harm
- No large bags over (10” x 10”), backpacks, Camelbacks or Bota bags
- No stuffed animals or toys of any kind
This list of prohibited items is subject to change at the discretion of venue management. Please click here for more details.
Can you smoke in the Music Hall?
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Smoking of any kind is not permitted in the venue. This also includes vape cigarettes. There is a designated area outside for smoking.
Are food and beverage available for purchase during a show?
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Of course!! We have a variety of food & beverage options available for purchase, including local craft beers, tasty bites and a full bar available during shows.
Where can we eat before the show?
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Well, House of Blues Restaurant & Bar or the Smokehouse of course!!! Both features live music on selected nights! It’s a great way to pre-game before the show!
To make reservations or to view the menu, click here.
For most shows, by spending $20 in the restaurant, you can receive a Pass the Line voucher that will give you priority entrance into the show before the general public. Way better than standing in line!
Restaurant & Bar
FAQ
What are your restaurant hours?
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Sunday-Thursday 11:30am-11:00pm
Friday Saturday 11:30am-1:00am
The Smokehouse Daily
11:30am-10:00pm
What time is Happy Hour?
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Happy Hour is 11:30am -5pm daily | 10pm - Close Friday and Saturday night
Join us for daily features, drink specials, & food specials! To make reservations or to view the menu, click here.
General Venue
FAQ
What is the address?
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1490 East Buena Vista Dr. Lake Buena Vista, FL 32830 Located in Disney Springs, directly next to Cirque du Soleil.
Where do I park?
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There are 2 multi-level Disney parking garages and parking lot located behind the venue.
Can I rent House of Blues for a private event?
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Yes, you can absolutely make our House, your HOUSE! Our incredible space is the perfect location to host your next corporate event, private concert, social gathering, wedding, reception or private dinner. For more information, please call us at 407-934-2008 or click here.
Where is the lost and found?
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If you had so much fun that you lost something during your time with us, please call the Box Office at 407-934-2006 to inquire about your lost item.
Do you have an ATM?
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We have TWO!!! One located in the Gear Shop and one inside Music Hall.
Didn’t find the answer you were looking for?
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Just ask us here and we’ll get back to you right away!
