ORLANDO

FAQ

Music Hall
Shows/Tickets/Seating

FAQ

COVID-19 Testing Or Vaccination

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We’re committed to doing everything we can to ensure we can continue bringing amazing live concerts to fans. Starting October 4th, prior to entry into House of Blues, ALL shows will require attendees to provide proof of a negative COVID-19 test result within 72 hours of the event OR full COVID-19 vaccination (at least two weeks after final dose). Proof must be a PRINTED copy of a negative test result or vaccination, or the original vaccination card.

Select artists and shows will require these same entry protocols BEFORE October 4th. Please check the event detail pages for more information.

Note: requirements and venue protocols, such as testing and vaccination are subject to change, so be sure to check back closer to your event date for the latest information.

FAQ

What kind of COVID-19 test is considered a diagnostic test?

A PCR or antigen COVID-19 test will be accepted - please be sure to bring printed proof of your negative test result, dated and time-stamped.

To find a testing site near you, click here.

Will at home COVID-19 tests be accepted?

At-home COVID-19 test results will only be accepted if there is a link to results you can print from a medical platform.

I have received my first COVID-19 vaccination dose, will my first dose vaccination card be accepted at entry?

Proof of full vaccination requires the last vaccination dose to be administered at least two weeks prior to the event date. If your dose is from a vaccine series that requires two doses, full vaccination status requirement would be met only 14 days after the second dose.For those guests who have only received the first of two doses, proof of a negative COVID-19 diagnostic test taken within 72 hours prior to the event date will be required.

How soon to the event date should I take a COVID-19 diagnostic test?

For events that require proof of a negative COVID-19 diagnostic test, most events are requiring the test to be taken within 72 hours prior to the event date. Check the event details page for Health Check requirements for your specific event.

A member of our group is under 12 years of age and is ineligible for vaccination, can he/she still attend an event requiring vaccination?

When an event requires proof of a negative COVID-19 test or proof of vaccination, any unvaccinated fans under 12 years of age will be required to provide printed proof of a negative COVID-19 diagnostic test taken within 72 hours prior to entering the venue.

I am ineligible for vaccination due to underlying health conditions, am I still able to attend my event?

When an event requires proof of a negative COVID-19 test or proof of vaccination, unvaccinated fans with a valid medical restriction will be required to provide printed proof of a negative COVID-19 diagnostic test prior to entering the venue.

Will I have to wear a mask?

Face coverings must be worn at all times except while eating and drinking regardless of vaccination status.

COVID-19 INFORMATION

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For the latest safety guidelines, please review our enhanced venue protocols at www.houseofblues.com/safety-guidelines.

For all ticketed events, please note the following updated policies:

Face coverings are required, unless actively eating or drinking.

To reduce staff contact with guest belongings, note our Clear Bag Policy:

  • Clear plastic, vinyl or PVC bags (maximum size: 12"x6"x12")
  • Small clutch bags approximately the size of a hand (maximum size: 4.5"x6.5")

Box Office Hours

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The House of Blues Orlando Box Office is open Tuesday-Thursday from 12pm-7pm, as well at 12pm on all show days.

If you’d like to purchase tickets outside of these hours, please visit us at www.livenation.com. If you’re looking to obtain a refund for a show that was either canceled, postponed or rescheduled, please visit us at www.livenation.com/refund for more information.  We look forward to seeing you at our next show at House of Blues!

Where can I buy tickets to a show?

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Tickets are available online by clicking here.

You can also purchase tickets in person at the Box Office Tuesday-Thursday 12pm-7pm and after 12pm on show days. 

How do I make a special needs request?

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Please call the Box Office for all special needs accommodations at 407-934-2006.

How do I find the concert or event calendar?

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The event calendar is available online by clicking here.

What are the age restrictions?

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For an all-ages show, guests of all ages are welcome with an admission ticket. Children age 12 and under must be accompanied by an adult.

Age restricted shows will be notated when purchasing tickets. Please review or inquire about any age restrictions prior to purchasing tickets.

How do I get VIP tickets or upgraded seating?

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HOB has some of the best ways to view a show in the city! We’ve got you covered! For VIP ticket or upgraded seating inquiries, please call the Box Office at 407-934-2006.

Can I upgrade my tickets on the day of the event?

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Absolutely! As long as there are still VIP areas available. If you are interested in upgrading your tickets on the day of the event, please call the Box Office at 407-934-2006.

If you are already at the venue, please stop by the Box Office or ask Security for assistance.

How is your Music Hall set up?

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The Music Hall is General Admission Standing Room Only. We are built for dancing and rocking out! That means there is no seat to go along with your ticket despite those pesky little numbers that may be printed on it.

For those of you looking to upgrade your experience, we do have some VIP Seating options including loge seating and table seating on select shows. Loge seats are either barstools or church pews located on the balcony. Tables include 4 seats and are located on the first floor on select shows. For more information regarding these VIP areas, please call the Box Office at 407-934-2006.

How can I get early entry into the show?

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Have you heard of PASS THE LINE? For select shows, you can make a purchase in the House of Blues Restaurant & Bar, Smokehouse or the Gear Shop on the day of show.

Visit www.houseofblues.com/orlando/passtheline for complete details and list of shows with Pass The Line!

Do you allow re-entry into the show?

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No, there is no re-entry. But why would you want to leave? The show will be great!!

Will I pay any fees if I purchase tickets in person at the Box Office?

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Yes, there is a minimal service fee per ticket. (lower than online!)

The show I bought tickets for got cancelled. How do I get my money back?

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Tickets for cancelled shows can be refunded at the point of purchase. If you purchased tickets online through LiveNation.com or Ticketmaster.com, your refund will automatically be processed in 3-5 business days.

What is not allowed to enter the venue?

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(Keep in mind priority number 1 is to HAVE FUN! Just please do it without the items listed below)

  • No guns, knives, weapons, pepper spray, projectiles of any kind, or any other item that could be used to inflict harm.
  • Replicas of any type of weapon are NOT permitted  No drugs, drug paraphernalia or illegal substances of any kind
  • No personal video cameras, Go-Pros, selfie sticks, drones, masks or laser pointers.
  • No professional audio, video, or audio recording equipment - (including detachable lenses, tripods, zooms or commercial use rigs)
  •  No unsealed liquids or gels of any kind
  •  No jewelry or clothing that could inflict harm
  •  No large bags over (10” x 10”), backpacks, Camelbacks or Bota bags
  •  No stuffed animals or toys of any kind

This list of prohibited items is subject to change at the discretion of venue management. Please click here for more details.

Can you smoke in the Music Hall?

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Smoking of any kind is not permitted in the venue. This also includes vape cigarettes. There is a designated area outside for smoking.

Are food and beverage available for purchase during a show?

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Of course!! We have a variety of food & beverage options available for purchase, including local craft beers, tasty bites and a full bar available during shows.

Where can we eat before the show?

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Well, House of Blues Restaurant & Bar or the Smokehouse of course!!! Both features live music on selected nights! It’s a great way to pre-game before the show!

To make reservations or to view the menu, click here.

For most shows, by spending $20 in the restaurant, you can receive a Pass the Line voucher that will give you priority entrance into the show before the general public. Way better than standing in line!

Restaurant & Bar

FAQ

What are your restaurant hours?

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Monday-Thursday | 11:30am-11pm (Last reservation at 10pm)

Friday | 11:30am-11:30pm (Last reservation at 10:30pm)

Saturday | 10am-11:30pm (Last reservation at 10:30pm)

Sunday | 10am-11pm (Last reservation at 10pm)

To make reservations or to view the menu, click here.

The Smokehouse

Currently Closed

What time is Happy Hour?

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Monday - Thursday | OPEN - 5pm

Join us for daily features, drink specials, & food specials! To make reservations or to view the menu, click here.

Do you have outdoor seating?

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Yes, we are currently serving our Courtyard menu outside in The Courtyard.

General Venue

FAQ

What is the address?

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1490 East Buena Vista Dr. Lake Buena Vista, FL 32830 Located in Disney Springs, directly next to Cirque du Soleil.

Where do I park?

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There are 2 multi-level Disney parking garages and parking lot located behind the venue.

Can I rent House of Blues for a private event?

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Yes, you can absolutely make our House, your HOUSE! Our incredible space is the perfect location to host your next corporate event, private concert, social gathering, wedding, reception or private dinner. For more information, please call us at 407-934-2008 or click here.

Where is the lost and found?

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If you had so much fun that you lost something during your time with us, please call the Box Office at 407-934-2006 to inquire about your lost item.

Do you have an ATM?

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We have TWO!!! One located in the Gear Shop and one inside Music Hall.

Didn’t find the answer you were looking for?

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Just ask us here and we’ll get back to you right away!

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